Customer Loyalty (Synchronous & Asynchronous E-Learning)
Customer Loyalty – Mandarin (Synchronous & Asynchronous E-Learning)
客户忠诚度

Upon completion of this course, participants will be able to:

• Recognize the types and key features of successful customer loyalty programs.
• Identify company policies and procedures related to customer loyalty building.
• Train staff to promote customer loyalty and retention programs.
• Manage loyalty programs to meet business goals through resource coordination.
• Handle service challenges in cases of program unavailability.

通过本课程的学习，学员将：

• 识别和分析成功的客户忠诚计划及其关键特征。
• 了解企业政策及其在客户忠诚计划中的应用。
• 培训员工，提升客户忠诚度管理技能。
• 监测和优化客户忠诚度计划，确保项目目标的实现。
• 处理客户忠诚计划中的挑战，提高客户满意度。

• Gain industry-relevant expertise in customer retention strategies.
• Hands-on training with real-world case studies.
• Learn from experienced trainers with retail and service industry knowledge.
• SkillsFuture-supported program for cost-effective learning.
• Ideal for professionals looking to enhance customer loyalty initiatives.

• 深入理解客户忠诚度的核心要素，增强品牌竞争力。
• 结合实践案例，提供实际操作的解决方案。
• 由资深行业专家授课，传授前沿零售管理理念。
• 课程受 SkillsFuture 资助，降低学习成本。
• 适合希望提升客户管理技能的各类专业人士。

• Retail Managers, Store Managers, Assistant Managers, Supervisors, and Team Leads in retail operations.

• 零售经理、店长、助理经理、主管、团队领导。
• 需要增强客户管理技能，拓展职业发展的专业人士。
• 计划进入零售行业并希望掌握客户忠诚度管理技能的求职者。