Enhance your skills in acquiring and retaining customers effectively in just 2 days
This course is designed to equip professionals with the skills and knowledge to generate customer insights, implement acquisition programs, and strengthen relationships to increase customer bases. Through practical activities and group discussions, participants will learn to draw actionable inferences from customer data and improve acquisition strategies.
KEY LEARNING OUTCOMES
Upon completion of this course, participants will be able to:
- Develop customer acquisition programs aligned with organizational goals.
- Analyze findings from past acquisition efforts to improve ROI.
- Research and understand customer insights and behaviors.
- Recommend strategies to enhance acquisition programs.
WHY CHOOSE THIS COURSE?
- Gain practical knowledge in developing effective customer acquisition plans.
- Learn to analyze customer behaviors and profile target audiences.
- Improve returns on investment (ROI) for acquisition programs.
- Delivered by experienced trainers with industry expertise.
- Designed for professionals aiming to excel in customer relationship management.
WHO SHOULD ATTEND?
- Professionals in Food Services Industry: Outlet Managers, Executives, Supervisors managing operations.
- Career Switchers: Individuals looking to transition into customer acquisition roles in the Food Services sector.
COURSE DETAILS
Duration: 16 Hours
Language: English
Delivery Mode: Synchronous e-learning
Location: Online
Course Schedule:04/04/2025
ENTRY REQUIREMENT
- Age 21 and above.
- Minimum of 2 years of supervisory or leadership experience.
- Proficiency in English
- Proficiency with digital devices such as personal computers and tablets, and familiarity with tools like web browsers and video conferencing systems
CERTIFICATION
Participants who successfully complete the
course and assessments will receive a Certificate of Completion.
Course Fees
| LEARNER CATEGORY | SINGAPORE CITIZEN 21 – 39 YEARS OLD | PR ≥ 21 YEARS OLD | SINGAPORE CITIZEN ≥ 40 YEARS OLD |
| Full Course Fee (Incl. 9% GST) | $545.00 | $545.00 | $545.00 |
| Training Grant (Up to 70% Funding) | -$250.00 | -$250.00 | -$350.00 |
| Net Amount Payable (Incl. 9% GST) | $295.00 | $295.00 | $195.00 |
UTAP – Get up to 50% Nett Course Fee support as an NTUC Member!
| Customer Acquisition and Relationship Management (Synchronous e-learning) |
|
| Course ID | TGS-2023021555 |
| Available until | 18-05-2025 |