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Engage in Service Innovation

(Conducted in English/Mandarin)
  Programme Details

Upcoming Classes
Total Training Hours: 16 

English:
Date: 19 & 26 Jan 2021
Tuesday, 9am - 6pm

Mandarin:
TBA


Introduction

This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Course Content / Structure
- Recognise the importance of service innovation in the organization
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organizational evaluation criteria
- Present mock up of service innovation ideas to stakeholders

Assessment and Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.

WHO SHOULD ATTEND
Frontline service staff, Customer Service Representatives and Call Centre Officers etc
 























  Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$340.00
$363.80

$272.00
$68.00

$91.80
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after  funding from Mid-Career Enhanced Subsidy

$306.00 



$57.80 
   
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form

*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances



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