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Provide GEMS with a Positive and Professional Image 

(Conducted in English / Mandarin)
  Programme Details 

Upcoming Classes
Total Training Hours: 8

English:
Date: 8 & 15 Dec 2020
Tuesday, 9am - 6pm

Mandarin:
TBA

Introduction

 
The Provide GEMS and Project Professional Image module will equip the learners to apply different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation. They are able to project a contemporary professional image which is tech savvy and interact on the same wavelength with customers and going the extra mile by offering solutions that are up to date and lead to perceived instant or imminent gratifications. Able to apply principles of effective communication when serving and interacting with customers to offer solutions or alternative beyond customer expectations.
 
Content / Structure
- Understand the service mindset to go the extra mile for service excellence
- Build a professional image that creates positive experience in customer interaction
- Suggest improvements in customer experience with service innovation initiatives


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 
 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$360.00
$385.20

$272.00
$88.00

$113.20
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$324.00




$61.20 
   
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


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