The Provide GEMS and Project Professional Image module will equip the learners to apply different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation. They are able to project a contemporary professional image which is tech savvy and interact on the same wavelength with customers and going the extra mile by offering solutions that are up to date and lead to perceived instant or imminent gratifications. Able to apply principles of effective communication when serving and interacting with customers to offer solutions or alternative beyond customer expectations.
Content / Structure
- Understand the service mindset to go the extra mile for service excellence
- Build a professional image that creates positive experience in customer interaction
- Suggest improvements in customer experience with service innovation initiatives
Assessment & Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment..
|Who Should Attend
|Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form here
SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.