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旅游业技能框架(项目营运管理)
Skills Framework for Tourism (Event Management and Operations)

Designed to equip learners to pursue their careers in the Business Travel and Meetings, Incentives, Conventions & Exhibitions (BTMICE) industry, these modules will provide an insight from the managerial and business facets to the delivery of a safe, successful, profitable and customer focused event as per customer expectations. 

Suitable for those seeking further knowledge in the field of MICE tourism as well as those looking to enter the industry sector.

• Equips learners in pursuing a career in the Business Travel, Meetings, Incentives, Conventions & Events (BTMICE) industry
• Suitable for those seeking further knowledge in the field of BTMICE
• Provides an insight to the managerial and business facets of the BTMICE industry
• Learn to deliver a safe, successful and customer-focused event per customer expectations

Events Planning and Management Develop, manage and execute event plans according to agreed timelines and budgetary requirements.
(16 Hours)
3 & 10 July (Mandarin)
21 & 28 July (English)
Sponsorship Management Identify sponsorship requirements and organise activities according to sponsorship and financial parameters.
(16 Hours)
4 & 11 July (Mandarin)
20 & 27 July (English)
Delegates and Participants Management Manage policies and procedures for the management, registration and engagement of participants, including participants’ travel management.
(16 hours)
17 & 24 July (Mandarin)
14 & 21 July (English)
Vendor Management

Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, compliance standards.
(16 hours)

18 & 25 July (Mandarin)
6 & 13 July (English)
Crowd Control and Planning Manage crowd control within defined boundaries including crowd control planning and risk mitigation strategies.
(16 hours)
1 & 8 August (Mandarin)
24 & 31 August (English)
Accident and Incident Response Management Deploy tools, procedures and resources to respond to accidents and incidents efficiently.
(16 hours)
14 & 21 August (Mandarin)
4 & 18 August (English)
Strategies for Winning and Retaining Customers Manage policies and procedures for the management, registration and engagement of participants, including participants’ travel management
(16 hours)
15 & 22 August (Mandarin)
3 & 17 August (English)

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