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WSQ Service Excellence Level 4
Be The Service Leader!
Groom the skills and competencies to operationalise and implement service excellence in your organisation.

Develop New Products/Services
(Conducted in: English / Mandarin)
Learn how to innovate product or service offerings and ensure that it is in line with customer’s needs and expectations.

Course Schedule:
Medium  Schedule
 English   18 & 25 August 2017
  Fri, 9am - 6pm
 Mandarin  8 & 15 Sep, 2017
 Fri, 9am - 6pm

Foster Service Innovation
(Conducted in: English)
Promote service innovation culture within the organisation and lead your team in generating service innovation ideas. 

Course Schedule:
Medium  Schedule
 English   13 & 20 Sep, 2017
 Wed, 9am - 6pm

Optimise Workforce for Service Excellence
(Conducted in: English)
Acquire the fundamental skills on how to develop manpower resource plan and evaluate performance of team in line with the service operations plan. 

Course Schedule:
Medium  Schedule
 English   31 Aug & 7 Sep, 2017
 Thu, 9am - 6pm


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