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WSQ Service Excellence Level 4
Be The Service Leader!
Groom the skills and competencies to operationalise and implement service excellence in your organisation.


Develop New Products/Services
(Conducted in: English / Mandarin)

Course Schedule:
Medium  Schedule
 English  01 & 08 March 2018 
 Every Thursday, 9am - 6pm
 Mandarin 05 & 12 February 2018  
 Every Monday, 9am - 6pm

04
 & 11 April 2018  
Every Wednesday, 9am - 6pm
  


Foster Service Innovation 
(Conducted in English / Mandarin)  

Course Schedule:
Medium  Schedule
 English   25 Jan & 1 February 2018 
Every Thursday, 9am - 6pm

  03 & 10 April 2018  
 Every Wednesday, 9am - 6pm
 Mandarin  26 February  & 05 March 2018 
Every Monday, 9am - 6pm
 


Optimise Workforce for Service Excellence
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English  20 & 27 March 2018 
Every 
Tuesday,   9am - 6pm
 Mandarin 22 & 29 January 2018 
Every Monday, 9am - 6pm

02 & 09 April 2018  
Every Monday, 9am - 6pm
  


Analyse Service Quality and Customer Satisfaction Develop Service Recovery Framework 
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English  4 & 11 & 18 January 2018
 Every Thursday, 9am - 6pm 
 Mandarin   2, 9 February & 2 March 2018
 Every Friday, 9am - 6pm 
  


Lead with Service Vision
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English  17 & 24 April  2018
 Every Tuesday, 9am - 6pm 
 Mandarin   28 February & 7 March 2018 
 Every Wednesday, 9am - 6pm 
 


Develop Service Operations 
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English   27 February & 6 March 2018 
 Every Tuesday, 9am - 6pm 
 Mandarin  24 & 31 January 2018
 Every Wednesday, 9am - 6pm 

16 & 23  April 2018 
 Every Monday, 9am - 6pm
 


Write a Business Plan
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English   5 & 12 April 2018
 Every Thursday, 9am - 6pm 
 Mandarin 18 & 25 April 2018
 Every Wednesday, 9am - 6pm 
 


Fundamentals of the Personal Data Protection Act 
(Conducted in English / Mandarin) 

Course Schedule:
Medium  Schedule
 English   15 & 22 March 2018
 Every Monday, 9am - 6pm 
 Mandarin  To be confirmed
 





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