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WSQ Certificate in Service Excellence 
Be A Certified Service Professional!
Equip yourself with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.


Demonstrate the Service Vision 
(Conducted in: English / Mandarin)
 
Equip learners to recognise the importance of their role in contributing to the organisation’s vision, mission and values. They will learn the methods to serve the diverse customer mix including the tech savvy besides cultural traits or buying behaviour and according to the organisation’s standards.

Course Schedule:

Medium  Schedule
 English   TBC
 Mandarin
21 Sep 2020
Monday

  
Implement Operations in Service Excellence
(Conducted in: English)
 
Equip learners to understand their role in the service value chain and its contributions to the organsiation’s vision, mission and values. To learn effective communication with the diverse customer mix including the tech savvy besides cultural traits and buying behaviour.

Course Schedule:
Medium  Schedule
 English  09/11/2020
Wednesday 9am-6pm
Mandarin 28/09 & 5/10 2020
Monday 9am-6pm

 
Optimise Performance in Diverse Service Environment
(Conducted in: English / Mandarin)
 
Recognize the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity. 

Course Schedule:
Medium  Schedule
 English  12/08 & 19/08/2020
Wednesday 9am-6pm
 Mandarin  26/10& 02/11 2020
Monday
9am-6pm

  

Provide GEMS with a Positive and Professional Image
(Conducted in: English / Mandarin)
 
Equip learners to apply different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation.

Course Schedule:
Medium  Schedule
 English  10/06 & 17/06/2020
Wednesday 9am-6pm
 Mandarin 16/11 & 23/11/2020
Monday 9am-6pm

  
Respond to Service Challenges
(Conducted in: English / Mandarin)
 
Covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and on-verbal communication techniques.
 
Course Schedule:
Medium  Schedule
 English         23/09/2020
Wednesday 9am-6pm
 Mandarin 12/10/2020 & 19/10/2020
Monday 9am-6pm

  


Provide Value-Added Customer Service
(Conducted in: English / Mandarin)
 
Covers knowledge and application skills to leverage on available organizational resources when engaging with customers over various platforms.
 
Course Schedule:
Medium  Schedule
 English         23/09/2020
Wednesday 9am-6pm
 Mandarin 09/11/2020
Monday 9am-6pm

  


Engage in Service Innovation
(Conducted in: English / Mandarin)
 
Covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
 
Course Schedule:
Medium  Schedule
 English         23/09/2020
Wednesday 9am-6pm
 Mandarin 28/09/2020 & 5/10/2020
Monday 9am-6pm

  



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