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WSQ Service Excellence Level 1 
Be A Certified Service Professional!
Equip yourself with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.


Certified Service Professional
(Conducted in: English / Mandarin)
 
This national WSQ service training programme developed by WDA addresses the mindset, heartset and skillset needed to become a "Service Professional". 

Course Schedule:

Medium  Schedule
 English   29 August - 19 September 2017
 Every Tuesday, 9am - 6pm
 Mandarin
 22 September - 2 October 2017
 Every Monday, 9am - 6pm

  
Engage in Service Innovation
(Conducted in: English)
 
Identify opportunities and apply the effective methods to increase customer satisfaction innovatively.

Course Schedule:
Medium  Schedule
 English   15 & 16 August 2017
 Tuesday & Wednesday, 9am - 6pm

 
Respond to Service Challenges
(Conducted in: English / Mandarin)
 
Equip yourself with the essential skills and knowledge to respond to challenging service situations and recgonise the triggers which may lead to these challenges.  

Course Schedule:
Medium  Schedule
 English   24 & 25 October 2017
 Tuesday & Wednesday, 9am - 6pm
 Mandarin  17 & 18 August 2017
 Thursday & Friday, 9am - 6pm

  

Optimise Performance in Diverse Service Environment 
(Conducted in: English / Mandarin)
 
Recognise the importance of inclusiveness in a diverse service environment and apply emotional intelligence when interacting with team members and customers. 

Course Schedule:
Medium  Schedule
 English   14 & 15 September 2017
 Thursday & Friday, 9am - 6pm
 Mandarin  

  
Provide Value-added Customer Service
(Conducted in: English / Mandarin)
 
Learn how to utilise organizational resources when engaging customers, portray professional etiquette and relay feedback received over various channels. 
 
Course Schedule:
Medium  Schedule
 English          22 August 2017
 Tuesday, 9am - 6pm
 Mandarin  18 Sep 2017
Monday, 9am - 6pm

  



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