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WSQ Business Management Programmes
Develop soft skills for workplace success. 
Nurture your business potentials. 
Achieve pivotal career progression. 

Fundamentals of the Personal Data Protection Act
(Conducted in: English / Mandarin)
 
The 2-day course introduces the overview of the Personal Data Protection Act (PDPA), the process an organisation could adopt to comply with the act, and identify possible areas of non-compliance. Participants will also learn how to develop a process for handling complaints and breaches, as well as get their organisation started in fulfilling their obligations under the PDPA.

Course Schedule:
Medium  Schedule
 English   25 Nov & 02 Dec 2018 
 Sunday, 9am - 6pm
 Mandarin 05 & 12 Jan 2018 
Saturday, 9am - 6pm

 

  
Strategies for Winning and Retaining Customers
(Conducted in: English / Mandarin)
 
To sustain a profitable business does not only include finding new customers, but also by nurturing existing customers. Learn the ropes on how to win and retain cusotmers from our professional trainers. Successful customer retention is about exceeding the cusotmer expectations so that they become loyal advocates for your brand.

Course Schedule:
Medium  Schedule
 English   15 & 22 May 2018 
Tuesday, 9am-6pm
 Mandarin  14 & 21 May 2018
Monday, 9am-6pm

 
Apply Basic Negotiation Skills and Techniques
(Conducted in: English / Mandarin)
 
This 1 day workshop covers identifying negotiation outcomes and roles and responsibilities, preparing information which may affect negotiations, before applying the processes and techniques to achieve the desired outcomes. 

Course Schedule:
Medium  Schedule
 English   26 June 2018
Tuesday, 9am-6pm
 Mandarin 25 April 2018
Wednesday, 9am-6pm 

  

Secure Prospect Commitment
(Conducted in: English / Mandarin)
 
We need the right knowledge and skills to carry out the sales processes related to secure prospect commitment to purchase a product or service. This 2 days workshop covers identifying and negotiating with potential customer to achieve sale, finalising agreements and conducting necessary documentation processes.

Course Schedule:
Medium  Schedule
 English   09 & 16 Dec 2018
 Sunday , 9am-6pm 
 Mandarin 31 Oct & 07 Nov 2018
Wednesday, 9am-6pm 

  
Write a Business Plan
(Conducted in: English)
 
One of the key elements for a successful business is to have comprehensive business plan. 
This 2-day workshop helps participants to write an impressive business plan through systematic approaches which include interpreting the outline and objectives of a business plan, identifynig and extracting necessary information to draft the business plan, as well as presenting the draft business plan to relevant stakeholders for endorsement. 
 
Course Schedule:
Medium  Schedule
 English  27 Oct & 03 Nov 2018
Sunday, 9am - 6pm 

  



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