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WSQ Cultivate and Manage  


Service Performance

 (Conducted in English / Mandarin) 
 
Programme Details 

Upcoming Classes

English
3, 10 & 17 Dec 2018
(Every Monday) 9am - 6pm



Introduction

 
This unit addresses the skills and knowledge to coach individuals for service performance, and required to manage a diverse service environment. It includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance. It also involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
 
 
Content / Structure
-Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
-Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
-Manage challenges and opportunities  relating to diversity that have implications on service delivery


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 
 













 

 
Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$560.00
$599.20

$408.00
$152.00

$191.20
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

N.A. 




$95.20
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$28.00 



$67.20
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3896
Email: Joel@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.
 


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