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WSQ Cultivate and Manage  

Service Performance

 (Conducted in English / Mandarin) 
Programme Details 

Upcoming Classes

20th, 27th Feb & 05th Mar 2020
Every Thursday, 9am to 6pm

12, 19 & 26 Feb 2020 
Every Wed, 9am to 6pm


This unit addresses the skills and knowledge to coach individuals for service performance, and required to manage a diverse service environment. It includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance. It also involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
Content / Structure
-Recognise the role of a coach in coaching for service performance and prepare coaching plan for individuals to address service performance
-Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of individual for improvements in service performance
-Manage challenges and opportunities  relating to diversity that have implications on service delivery

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
Who Should Attend
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities. 


Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us
Contact No.: 6334 1080

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.

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