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WSQ Foster Service Innovation
 


 (Conducted in English) 
 
Programme Details 

Upcoming Classes
Total Training Hours: 16
Chinese
09/10/2017 - 16/10/2017
Mon, 9am - 6pm

English
19/09/2017 - 26/09/2017
Tue, 9am - 6pm
  


Introduction

 
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas
 
 
Content / Structure
Promote a service innovation culture within the organisation
  • Apply suitable methods to promote a service innovation culture within the organisation
  • Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
  • Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas

Facilitate the implementation of service innovation ideas at the workplace
  • Facilitate the implementation of service innovation ideas by:
    • – Developing a business case
    • – Soliciting senior management’s endorsement
    • – Guiding staff in the development of implementation plans
    • – Identifying resources required
  • Pilot the service innovation ideas
  • Identify the key performance indicators to measure success of service innovation ideas
  • Identify the areas of improvement and key considerations for large scale implementation

Evaluate success of implemented service innovation ideas
  • Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
  • Apply appropriate methods to evaluate the success of implemented service innovation ideas
 

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers, who are keen to raise the company's service standards and enhance career progression opportunities. 
 
 

 
Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$460.00
$492.20

$230.00
$230.00

$269.20
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

$407.00




$85.20 
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$437.00 



$62.20
*Terms and conditions apply. 

Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6505 3845
Email: laris@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.






















 

 


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