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WSQ Engage in Service


Innovation

(Conducted in English)
  Programme Details

Upcoming Classes
Total Training Hours: 16
15 & 16 August 2017
Tuesday & Wednesday, 9am - 6pm


Introduction

This 2-day workshop helps one to understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.

Course Content / Structure
-Recognise the importance of Service Innovation 
-Identify areas for Service Innovation 
-Create innovation ideas to transform customer experience 
-Enhance/Modify ideas 
-Present ideas effectively to management

Assessment and Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.

WHO SHOULD ATTEND
Frontline service staff, Customer Service Representatives and Call Centre Officers etc
 























  Fees
Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after SSG grant
$340.00
$363.80

$272.00
$68.00

$91.80
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after  funding from Mid-Career Enhanced Subsidy

N.A. 



$57.80 
Additional Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after funding from WTS

$17.00 



$40.80
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 63341080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form

*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances



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