-Identify areas for Service Innovation
This 2-day workshop helps one to understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.
Course Content / Structure
-Recognise the importance of Service Innovation
-Create innovation ideas to transform customer experience
-Present ideas effectively to management
Assessment and Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.
|WHO SHOULD ATTEND
|Frontline service staff, Customer Service Representatives and Call Centre Officers etc
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after funding from Mid-Career Enhanced Subsidy
|Additional Funding if eligible under Workfare Training Support (WTS)*
Total nett course fee payable, including GST, after funding from WTS
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form
*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances