- Build and review one’s performance by identifying and acquiring relevant information
To allow learners to understand their role in the service value chain and its contributions to the organisation's vision, mission and values. To learn effective communication with the diverse customer mix including the tech savvy besides cultural traits and buying behaviour. To learn methods of sourcing to subsequently providing information commonly sought by the customers. Learn to identify one’s performance issues or lack and perform follow up actions according to the organisation’s standards for service.
Course Content / Structure
-Understand one’s role in the service value chain and its contributions to the organisation’s vision, mission and values
- Show service delivery as part of a team in accordance with the organisation’s service standards
- Handle service performance issues with appropriate actions to resolve these issues
Assessment and Certificate
Upon successful completion, participant will receive a SSG Statement of Attainment.
|WHO SHOULD ATTEND
|Frontline service staff, Customer Service Representatives and Call Centre Officers etc
*Terms and conditions apply.
Full Course Fee
Full Course Fee with 7% GST
Nett Course Fee
Total nett course fee payable, including GST, after SSG grant
|Additional Funding if eligible under Mid-Career Enhanced Subsidy*
Total nett course fee payable, including GST, after funding from Mid-Career Enhanced Subsidy
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click here.
Tel: 6334 1080
111 North Bridge Road
Peninsula Plaza, Singapore 179098
Download Enrolment form
*SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances