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WSQ Respond to Service Challenges

(Conducted in English / Mandarin) 
  Programme Details 

Upcoming Classes
Total Training Hours: 16

Date: 22 & 29 Dec 2020
Tuesday, 9am - 6pm



This 2-day workshop equips one with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques. These include recognising triggers which may lead to service challenges, using service recovery procedures to respond to the challenges and escalating unresolved service challenges.
Content / Structure
-Recognise triggers in the service environment that may lead to potential service challenges 
-Use service recovery procedures to respond to service challenges in accordance with organisation’s guidelines 
-Using service recovery procedures to respond to escalating unresolved service challenges in accordance with the organisation’s guidelines

Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
Who Should Attend
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 




Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after WDA grant


Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy


*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 

Contact Us
Tel: 6505 3840 

111 North Bridge Road
Peninsula Plaza, Singapore 179098

Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.

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