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WSQ Respond to Service


Challenges

 (Conducted in English / Mandarin) 
  Programme Details 

Upcoming Classes
Total Training Hours: 16
Chinese:
17 & 18 August 2017
Thur & Fri, 9am - 6pm

English:
24 & 25 October 2017
Tues & Wed, 9am - 6pm


Introduction


This 2-day workshop equips one with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques. These include recognising triggers which may lead to service challenges, using service recovery procedures to respond to the challenges and escalating unresolved service challenges.
 
Content / Structure
-Recognise triggers in the service environment that may lead to potential service challenges 
-Use service recovery procedures to respond to service challenges in accordance with organisation’s guidelines 
-Using service recovery procedures to respond to escalating unresolved service challenges in accordance with the organisation’s guidelines


Assessment & Certificate 
Upon successful completion, participant will receive a SSG Statement of Attainment.. 
 
 
Who Should Attend
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities. 
 














 

 

Fees

Full Course Fee
Full Course Fee with 7% GST 

SSG Grant* 
Nett Course Fee 
Total nett course fee payable, including GST, after WDA grant
$310.00
$331.70

$248.00
$62.00

$83.70
Additional Funding if eligible under Mid-Career Enhanced Subsidy* 

Total nett course fee payable, including GST, after additional funding from Mid-Career Enhanced Subsidy

N.A. 




$52.70 
Funding if eligible under Workfare Training Support (WTS)*

Total nett course fee payable, including GST, after additional funding from WTS

$15.50 



$37.20
*Terms and conditions apply. 
Course fee can be made using SkillsFuture Credit.
For more information on the various funding, please click 
here.

Contact Us
Tel: 6334 1080 
Email: info@scciob.edu.sg

Venue
111 North Bridge Road
#06-05/06
Peninsula Plaza, Singapore 179098

Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances.


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