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Certificate in English for 


Front-line Staff 


 
Programme Details 

Upcoming Classes
Total Training Hours: 30 (10 sessions)
14 Aug 17 - 16 Oct 17
Every Monday
10am - 1pm
Introduction
According to the new labour policy, work permit holders in the food & beverage sectors must pass an English proficiency test to receive the skilled levy status. 
 
Do your staff or you have what it takes to converse fluently in English with your customers?
 
Designed for people working in the service and retail industry, this course will equip participants with the confidence and skills to converse fluently in Basic English, empowering them to better perform in their job.    
 
The course focuses on conversational English, with practice sessions aimed at helping participants perfect their pronunciation, vocabulary and grammar knowledge. 


Course Content
·         Introducing oneself to customers
·         Understanding different forms of greetings and salutations
·         Offering assistance to the customer and making the customer feel welcome
·         Probing questions to find out the customer needs, and helping them understand the product
·         Suggesting/recommending products
·         Improving sales pitch
·         Explaining product usage and special features of products
·         Explaining product usage and product care
·         Confirming purchase details and mode of payment 
·         Handling customer dissatisfaction
·         Handling complaints, requests for refunds and exchanges
·         Thanking customers and inviting them to come back again  

Assessment & Certificate 

Participants who fulfil at least 75% of attendance for the whole course and passes the end-of-course assessment will be awarded a Certificate of Proficiency to progress to the next level.
 
Participants who fulfil 75% attendance but do not pass the assessment will be issued with a Certificate of Attendance. 
 
Corporate Training
Our course can also be customised to suit your organisational needs, both in content and duration. Do contact us for more information.


For more details and class schedule, please download the course brochure here.
 

 

Fees

Full Course Fee (Member)
Nett Course Fee inc. GST 

Full Course Fee (Non-Member) 
Nett Course Fee inc. GST
$450.00
$481.50

$500.00
$535.00


Contact Us
Tel: 6334 1080 
Email: enquiry@scciob.edu.sg


Venue
111 North Bridge Road
#06-05/06
Peninsula plaza,
Singapore 179098


Forms
Download Enrolment form here 

SCCIOB reserves the right to cancel or postpone the course, change the trainer and venue due to unforeseen circumstances. 
























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